Terms of Use
Welcome to the website of MindVibe Health, Inc. and MindVibe Medical, PCs (collectively referred to as “we,” “us,” “our,” or “MindVibe”), accessible at contact@mindvibe.com (the “Site”). Please take a moment to read these Terms of Use (the “Terms”) carefully, as they govern your use of our Site and Services.
FOR MEDICAL EMERGENCIES, CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY. IF YOU’RE FACING A MENTAL HEALTH EMERGENCY, CALL 988 OR VISIT YOUR NEAREST EMERGENCY ROOM. MINDVIBE SERVICES ARE NOT DESIGNED FOR EMERGENCY MEDICAL OR PSYCHIATRIC SITUATIONS.
Description of Services
The Site serves as a platform for users to learn about mental health disorders, explore treatment options, and connect with a Healthcare Provider, if desired (the “Services”). These Services may include:
- Information on depression, anxiety, and other behavioral health treatments.
- Connecting with licensed Healthcare Providers affiliated with MindVibe for treatment.
- Receiving ongoing mental health services, including psychiatric care.
- Tools and resources to monitor your care and progress.
Nature of Services
MindVibe reserves the right to modify, add, or discontinue Services at its sole discretion. If there are any changes to the Services, we will make reasonable efforts to inform you in a timely manner.
Healthcare Treatment
MindVibe offers access to mental health services, including diagnosis and psychiatry (e.g., medication prescriptions, excluding controlled substances) across Texas and California.
To receive these Services, you must:
Be at least 18 years old
While MindVibe provides the platform to connect with Healthcare Providers, the care you receive will be based on the professional judgment
of the Provider. Should you have concerns about your Provider’s care, you can file a complaint through Member Services via the patient portal or email contact@mindvibe.com.
Agreement to Terms
You agree to these Terms when you use our Services. Don’t use the Services if you don’t agree.
Privacy
Please review our Privacy Policy and Notice of Privacy Practices, which explain how we collect, use, and disclose your information. By using the Services, you acknowledge that your personal information is subject to these policies.
Changes to Terms
We may update the Terms at any time. If we do, we will notify you via the Site or by direct communication. Please review the Terms
regularly. Continued use of the Services after changes signifies your acceptance of the updated Terms. If you disagree with the updated Terms, stop using the Services.
Who May Use the Services?
Registration: You need to create an account (“Account”) to use MindVibe Services. Eligibility: You must be 18 or older, or authorized by a parent or guardian.
Accuracy: Make sure that the information in your account is correct and up to date. If you don’t do this, your Account could be suspended
or closed.
Account Protection: Keep your password confidential and notify us immediately of unauthorized use.
Feedback: We welcome feedback and suggestions for improvement. By submitting feedback to contact@mindvibe.com, you grant us a perpetual, royalty-free license to use it for any purpose.
Payment: Certain Services require payment. If you opt for a subscription or make other transactions, payment terms will apply, including those relevant to insurance use.
General: By purchasing a Subscription or making a payment, you authorize us (or our third-party payment processor) to charge you for the relevant fees. You may be required to provide payment and insurance information to complete the transaction.
Subscriptions: If you purchase a Subscription as a cash-pay member, you’ll be charged the monthly fee at the beginning of each month (the “Billing Cycle”). The Subscription will renew automatically until canceled. Members using insurance may be charged according to their insurance provider’s schedule, including co-pays or deductibles.
Canceling Subscriptions: You can cancel before your first scheduled consultation for a full refund. After that, no refunds will be given.
When the current billing cycle ends, the cancellation will take place.
Cancellation & No-Show Fees: MindVibe may charge up to $70 for missed appointments without 24-hour notice. Cash-pay members
may forfeit their ability to reschedule missed appointments.
Insurance: If you choose to use insurance, MindVibe may bill your insurance provider. You’ll be responsible for any fees not covered by insurance, such as co-pays or deductibles.
If you have any questions or concerns, please contact Member Services at contact@mindvibe.com or Welcome to the website of MindVibe Health, Inc. and MindVibe Medical, PCs (collectively referred to as “we,” “us,” “our,” or “MindVibe”), accessible at contact@mindvibe.com (the “Site”). Please take a moment to read these Terms of Use (the “Terms”) carefully, as they govern your use of our Site and Services.
Use of Services
We encourage you to use the Services for personal, non-commercial purposes. By agreeing to these Terms, we provide you with a limited, personal, non-exclusive, non-transferable, and fully revocable license to access and use the Services as outlined in these Terms and any other agreements made with us. You are not granted any additional rights to the Services or any materials or content within (the “Content”). You may not modify, edit, copy, reproduce, create derivative works from, reverse engineer, alter, enhance, or exploit the Services or Content in any manner. Any violation of these Terms may result in termination of your access to the Services and/or Subscription at our sole discretion.
Member Engagement
To ensure you receive proper care and benefit fully from the Services, it’s essential to meet regularly with your Healthcare Provider(s). After enrolling in your initial treatment plan, you must meet with your psychiatric provider and therapist within 30 days via a video appointment. Following this, you are required to meet with your psychiatric provider every 180 days and with your therapist every 60 days via video. Failure to follow this engagement schedule may lead to a pause in services, including the inability to send messages to your provider through the Member Portal or complete periodic check-ins. These features will be reactivated once you schedule and attend an appointment with the Healthcare Provider(s) you are overdue to see. If you miss this scheduled appointment, access to these features will be lost again.
Prohibited Uses
You agree to not use the Services for commercial or public purposes or for: (a) violating any laws; (b) stalking, harassing, or harming another person; (c) collecting or storing personal data of other users; (d) impersonating someone or misrepresenting your affiliation; (e) interfering with the Services or related networks; (f) attempting unauthorized access to any part of the Services; or (g) recording or using A.I. transcription tools during a session without explicit authorization from your Healthcare Provider.
Intellectual Property
You acknowledge that MindVibe and its licensors hold all rights to the Site and Services. MindVibe retains all rights not explicitly granted regarding the Service. Reproduction, distribution, modification, retransmission, publication, or commercial use of copyrighted material is prohibited without written consent from MindVibe or the copyright owner.
Third-Party Sites
The Services may contain links to third-party websites. These are provided for your convenience, and we are not responsible for the content, products, or services available on these sites. You accept all risks connected with utilizing third-party websites.
Termination
You may terminate your Subscription at any time by notifying MindVibe. MindVibe reserves the right to terminate, modify, restrict, or suspend your use of the Services or your Account without notice for any reason. Termination of your Account does not entitle you to any refund, and your information or content uploaded may be deleted.
Warranty Disclaimers
The Services and Content are provided “as is” without warranty of any kind. We do not make any warranties, including those that the product is merchantable, useful for a certain reason, or not infringing. We do not guarantee that the Services will meet your needs or be error-free, secure, or available without interruption.
Clinical Disclaimer
MindVibe does not endorse any specific drugs, providers, products, procedures, or opinions mentioned through the Services. The Services provided are not always a substitute for in-person medical services and are not appropriate for emergencies.
Indemnity
You agree to indemnify and hold MindVibe, its officers, directors, employees, clinicians, and agents harmless from any claims, liabilities, or expenses, including legal fees, arising from your use of the Services or violation of these Terms.
Limitation of Liability
MindVibe and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Your sole remedy for dissatisfaction with the Site is to discontinue use. Our maximum liability to you will not exceed $100 USD or the fees paid for the Services in the five months preceding the event giving rise to your claim.
Applicable Law
These Terms are governed by the laws of California. Any disputes not subject to arbitration will be resolved in the courts of San Francisco County, California.
Dispute Resolution
All claims related to these Terms must be resolved through binding arbitration in Texas and California, unless otherwise agreed by both parties. You agree not to participate in any class action or representative proceeding.
Notices
MindVibe may provide notices regarding these Terms through the Site, phone, or email. By using the Services, you consent to receiving these communications electronically.
Communications
By using the Services, you agree to receive electronic communications from MindVibe, which may include transactional information, fee notices, and other related updates. While electronic communication is the primary method, MindVibe may occasionally send traditional mail for engagement purposes.
Severability
If any part of these Terms is found invalid by a court, the remaining provisions will remain in effect, and efforts will be made to uphold the intended meaning of the invalidated provision.
Waiver of Rights
Our failure to act on any breach of these Terms does not waive our right to act on similar or future breaches.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy or want to exercise your rights under this policy, please contact the Member Support staff at 866-572-0807.
