Privacy Policy
MindVibe (“MindVibe”) or (“us”) provides a platform for individuals to learn about depression and anxiety, understand treatment options, and connect with a Healthcare Provider for clinical care if desired. This Privacy Policy explains our information practices, the kinds of information we collect, how we use and share that information, and your options regarding sharing your information.
Scope
This Privacy Policy covers personal information we handle during business operations, including our website (“Site”) and other online or
offline offers (“Services”). Any individually identifiable information that is provided to us for purposes of rendering clinical services (also referred to as “Protected Health Information” or “PHI”) is subject to MindVibe’s Notice of Privacy Practices. The Notice of Privacy Practices describes how MindVibe can use and share your PHI and describes your rights with respect to this information. The Notice of Privacy Practices (rather than this Privacy Policy) shall govern our privacy practices with regard to your protected health information. Suppose there are any discrepancies between laws that underlie this Privacy Policy and the Notice of Privacy Practices. In that case, MindVibe will comply with the request to the fullest extent permitted by all applicable laws.
Personal Information We Collect
- Account Creation: When you create a user account, we collect your name, email, and password. This information is considered PHI and is governed by applicable state and federal laws, including HIPAA. We won’t share or use this information for marketing, advertising, or other use-based data mining reasons unless HIPAA and/or other laws allow us to. We will never sell PHI or any other information that could be used to find out who someone is.
- Communications with Us: We may collect personal information from you, such as your email address, phone number, or mailing address, when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us.
Automatically Collected Information
- Automatic Data Collection: We may collect certain information automatically when you use the Site or Services, such as your IP address, user settings, device information, location information, and information about your use of the Site or Services.
- Cookies, Pixel Tags/Web Beacons, Analytics, and Interest-Based Advertising: We and third parties may use various technologies to automatically collect information for purposes such as operational necessity, performance assessment, functionality, and advertising or targeting.
How We Use Your Information
We use your information for various purposes, such as managing your accounts, responding to your requests, providing access to our Site
and Services, communicating with you, processing payments, and analyzing and improving our Site and Services. We may also use personal information to create de-identified and aggregated information.
Disclosing Your Information to Third Parties
- Healthcare Purposes: We may share your information with other covered entities involved in your treatment, payment, and/or healthcare operations.
- Business Associates: We may provide personal information or PHI to business associates we contract to help facilitate healthcare operations or jointly offer products or services. c. Advertising Partners: We may allow third-party advertising partners to collect information to improve advertising on our Site.
- Disclosures to Protect You, Us, or Others: We may disclose information as required by law to protect your, our, or others’ rights, property, or safety or to assist with an investigation or prosecution.
- Disclosure in the Event of Merger, Sale, or Other Asset Transfers: If we are involved in certain corporate transactions, your information may be transferred as part of such a transaction.
- International Data Transfers: Your information may be transferred, processed, and stored worldwide, including in countries with different data protection laws than where you live.
Your Choices
- General: You can withdraw consent for the processing of your personal information at any time, but we may still collect and use non-personal information.
- Email Communications: You can opt out of promotional emails but will continue receiving certain transactional emails.
- Mobile and Other Devices: You can manage the App’s access to your device data, such as health metrics, at any time.
- Do Not Track: We do not respond to or honor Do Not Track signals.
- Your Privacy Rights: Depending on your location, you may have rights to request information, correction, amendment, or erasure of your personal information.
Data Retention
We store your personal information for as long as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, comply with applicable laws, and for other legitimate business purposes.
Security of Your Information
We take steps to ensure the security of your information but cannot guarantee absolute protection. Using our Site or Services, you agree to our electronic communications regarding security, privacy, and administrative issues.
Changes to Our Privacy Policy
We may revise this Privacy Policy occasionally and notify you of any material changes as required by law.
CONTACT US
If you have any questions about our privacy practices or this Privacy Policy or want to exercise your rights under this policy, please contact the Member Support staff at 866-572-0807.